|
Frequently Asked Questions
Russian
Brilliants® The World’s Finest Lab Grown Simulated
Diamonds
Want to
be an informed consumer?
Here are answers to
some of the most Frequently Asked Questions about
Russian Brilliants®. We encourage you to contact us if
you have any additional questions. We will reply to all
of your inquiries. For more information about natural
diamonds visit
Matt Meis Goldsmith.
Is
Russian Brilliants® Really a Diamond?
Russian Brilliants® is a laboratory-grown stone that is
classified as a diamond simulant. A simulated
diamond simulates or imitates the appearance of a
natural diamond, but does not duplicate the
characteristic chemical and physical properties of the
natural gemstone. While Russian Brilliants® simulated
diamonds do an excellent job of duplicating the
appearance of a natural diamond, they are not the same
thing as a natural diamond. This applies to all
simulated diamonds on the market today including all of
our online competitors.
Russian
Brilliants® have their origins in a synthetic material
first developed by the French in 1960 and later
perfected by the Russian’s in 1973 for use as an optical
material in their space program. Over the last 40
years there have been many advances in the chemical and
optical quality of this man made material. We are
the exclusive distributors of Russian Brilliants® which
we believe is the most natural looking diamond simulant
available today. Every stone is hand cut and
faceted to ideal proportions to most accurately
replicate the look of a fine quality natural diamond.
A one carat Russian Brilliants® stone with its
brilliance and fire is visually equivalent to the
world's finest DE color VVS clarity diamond valued at
$17,000.
Are
Russian Brilliants® as hard as a real diamond?
Many people don’t realize that if you are overly rough
with a natural diamond you can damage it. That
being said, a natural diamond set in a ring or other
jewelry will not show the signs of normal daily wear
over time such as minor abrasions or scratches.
Anything that’s not a diamond, whether it’s a sapphire,
ruby, emerald, blue topaz, amethyst, or any
semi-precious or simulated diamond material, will be
susceptible to some scratching, chipping or minor
abrasions over time as a result of daily wear. It
all depends on your lifestyle and what you do with your
hands throughout the day.
What is
your guarantee?
Every Russian
Brilliants® simulated diamond comes with a Lifetime
Warranty Insurance Policy that covers the following; If
at any time your Russian Brilliants® simulated diamond
should become abraded or damaged in any way, we will
replace the stone with a new one of the same size and
shape. You pay only a $75 per carat deductible
(minimum deductible $75) which
includes the cost to remove the old stone and set the
new stone. Additional charges may apply to bezel set
stones, stones set in platinum, or if the setting needs
repair. Shipping charges will also apply. This
Warranty does not include loss, theft or disappearance.
Will the color ever fade?
Russian Brilliants® are guaranteed never to fade or
discolor internally. Some other simulants have internal
microscopic pinpoint inclusions that implode when
exposed to sunlight, leaving the stone looking cloudy
and discolored.
Will
Russian Brilliants® cut glass?
Don’t be confused by this old sales pitch. Almost
all gemstones common in fine jewelry will cut glass.
Why? Diamond is a 10 on the mohs hardness scale.
Glass has a mohs hardness of only 6.5. Since most
gemstones used in jewelry (i.e., sapphire, ruby, topaz,
quartz, citrine, amethyst) have a hardness above 6.5
they will all cut glass. And yes, almost all
simulated diamonds including Russian Brilliants® will
cut glass.
What is
the difference between Russian Brilliants® and other
diamond simulants?
Russian Brilliants® are hand cut, faceted and polished
like a natural diamond to ideal proportions to most
accurately replicate the look of a fine quality natural
diamond. Russian Brilliants® were the first fine
simulated diamond offered online and are still the best
simulated diamond available. We are the most
trusted name in the industry. See the BBB link on our
home page for details.

How
much money does it cost for the average engagement ring?
See our
billboard. Every customer has their own budget in
mind. We believe it’s our job to create the best
ring for you on YOUR budget. You have many options
where to buy your fine jewelry. Our goal is to
earn your trust and then your business. Keeping
your budget in mind is an important part of that
process.
Will other people believe your Russian Brilliants® is a
natural diamond?
We believe they will. We have heard many stories
from our customers about showing their rings to another
jeweler who was impressed with the quality of their
“diamond”. And we have many jewelers who recommend
Russian Brilliants® to their customers.
Can Russian Brilliants® be laser inscribed with a
personal message on the girdle of the stone?
Yes they can. Your laser inscription can be seen under
10X magnification. The cost for laser inscription
is only $80.
Can my ring be sized if I gain or lose weight?
We will resize your ring one time at no charge up to 60
days from the date of purchase. Additional re-sizing
can be done for a nominal fee. Shipping charges will
apply.
Does Russian Brilliants® offer other fine jewelry
services?
We offer stone setting, sizing, repair, cleaning and
polishing services for any of your other fine jewelry.
All expertly done and at competitive prices. If
you prefer to have your local jeweler size or repair
your Russian Brilliants® fine jewelry, just let them
know it’s a simulated stone and not a natural diamond.
Tell them we recommend they handle it like they would
almost any semi-precious gemstone ring. They
should know what to do.
Do Russian Brilliants® come in different shapes and
sizes?
Yes.
You can purchase sizes ranging from 0.10ct to 15ct, from
3mm to 15mm in diameter. Custom stone cutting is
available if you have a specific shape and size in mind.
Can I purchase Russian Brilliants® in different colors?
Yes. The most popular are the D-E (white) stones. Light
fancy yellow, medium (canary) yellow, and intense fancy
yellows are also currently available, in addition to our
beautiful pink stones which are stocked in limited
quantities and are readily available as a special order
from our cutters. Also available by special order are
sapphire blue, ruby red, aquamarine blue, tanzanite
blue, emerald green and padparadsha orange.
How do
I clean my Russian Brilliants® fine jewelry?
Our Russian Brilliants® simulated diamonds are
guaranteed never to fade or discolor. What often
happens is that over time the ring simply gets dirty,
causing it to appear cloudy. The back of the stone
is the most difficult area to keep clean. Soap and
hand lotion and just general daily “stuff” accumulates
on the back surface of the stone which prevents light
from shining through. If you’ve ever worn a
sapphire, blue topaz, amethyst or just about any semi
precious gemstone jewelry you probably noticed the same
thing happens. Our stones are no different from
other semi precious gemstones. They need to be
kept clean in order for them to look their best.
In a
small jar mix about 1/3 of a household cleaner with 2/3
water. I recommend either Mr. Clean, Fantastic,
409 or even Windex. If they contain some ammonia
its ok, but not bleach. The trick to really
cleaning the back of the stone and all the hard to get
at little nooks and crannies is to soak the ring
overnight. This gives the cleaning solution a
chance to dissolve the built up “stuff” in all those
hard to reach places. After your ring has soaked
for several hours place a wash cloth in the bathroom
sink, close the sink drain and turn on the cold water.
Hold the ring firmly (it will be slippery) over the wash
cloth and rinse it in the running water. You can
even use a wet toothbrush to poke at the open areas of
the ring to help remove any loose remaining “stuff”.
Never use toothpaste to clean your jewelry. And
never do this in the kitchen sink. You would not
want your ring to end up in the garbage disposal.
This
method will work on yellow or white gold or platinum
jewelry set with most natural or simulated gemstones
including diamonds, sapphires, rubies, amethyst and blue
topaz. Do not soak pearls, opals, onyx, emeralds
or other soft gemstones which may be damaged by the
cleaning solution.
If you
would like to send your jewelry to us we will be happy
to inspect it. For a nominal fee we offer
professional cleaning, polishing and rhodium plating.
Return Fed Ex ground shipping is only $12.
Can I
trade in my Russian Brilliants® simulated diamond for a
larger stone?
We offer you a lifetime ability to upgrade your Russian
Brilliants® simulated diamond to a larger Russian
Brilliants® simulated diamond or a natural diamond of
similar or larger size. The original purchase price of
your Russian Brilliants® simulated diamond will be
credited in full and will be applied towards the new
purchase. The condition of your Russian Brilliants®
simulated diamond may affect the trade in price.
Simply call our office if you wish to upgrade.
What is your return / refund policy?
Russian Brilliants® has a seven (7) day
refund/return/exchange policy. The seven (7) days
begins on the date you receive the package from Russian
Brilliants®. Returned packages must be postmarked
within seven (7) days of receipt. Shipping costs
are non-refundable. Sales with free shipping will
be charged the applicable rates. Time extensions
are available on request. Requests must be made
prior to the seventh day and be approved by Russian
Brilliants® owner, Matt Meis.
Every
Russian Brilliants® loose stone or jewelry item is
examined by two Russian Brilliants® employees prior to
shipping to insure the item is in good condition and
free of any material defects. When items are
returned to our office they are again examined by two
Russian Brilliants® employees to insure they are in
their original condition. We reserve the right to
refuse refund or exchange on returned items that have
been damaged in any way.
Stones
returned with damage of any kind, whether shipped loose
or set in jewelry, will result in a charge of $75 per
carat in accordance with our
Lifetime Warranty and
Insurance Policy
posted on our website. Jewelry returned showing
signs of excessive wear or damage will result in
appropriate repair charges.
Custom design and
special order jewelry are non-refundable and
non-returnable. See Custom Design below, or our
Design Your Dream Ring
page for more details.
Do you
offer custom jewelry design services?
Our specialty is creating the finest quality custom
jewelry available anywhere. We go through several
steps to insure that you will be happy with your custom
design purchase. Following several conversations
with one of our experienced design consultants we will
prepare detailed computer generated images of your
custom jewelry. Two changes to the initial
renderings are included in the price of your purchase.
More than two sets of changes will result in additional
charges. After you have approved the design you
may elect to have us create a silver model of your
jewelry to send to you for your final approval.
This allows you to try on your jewelry to guarantee you
will be happy with it. The cost of one silver
model is included in your purchase. Once you are
completely satisfied with your custom design item we
will ask you to sign and return to us our custom design
approval form stating you approve the design and agree
that the item is non-refundable and non-returnable.
Approximately two to three weeks later you will receive
your newly created custom fine jewelry creation.
Is
Russian Brilliants® fine jewelry available in platinum?All
of our fine jewelry can be special ordered in platinum.
Platinum special orders are non-returnable and
non-refundable. We take extra time with each
customer to insure they will thoroughly enjoy their
platinum fine jewelry purchase.
Can you help me with earrings, tennis bracelets or other
fine jewelry purchases?
Yes. With our 30 plus years of experience in all areas
of the fine jewelry business, we strive to be your
jewelry supplier for life.
I'm in San Diego. Can we visit your store?
We are an online company so we do not have a traditional
retail store. However if you are local or are
visiting San Diego we would be happy to make an
appointment to meet with you. Please call our
Customer Service Dept. (858-564-9480 / 800-322-0995) to
arrange an appointment. We look forward to an
opportunity to assist you with your fine jewelry needs.
What forms of payment do you accept?
We accept all major credit cards for both online
purchases and phone orders. For your convenience
we also accept PayPal. You may also pay by check
if you prefer.
What about sales tax?
If you are a California resident, 8.75% sales tax will
apply.
I'm a jeweler, how can I offer Russian Brilliants® to my
customers?
Simply call our office and introduce yourself to our
owner Matt Meis. We'll ask you to provide us with your
resale and business licenses to qualify for wholesale
pricing.
Do you offer a payment plan?
Yes, we want to make purchasing as easy as possible. For
complete details see
Easy Pay Plan.
How long does delivery take?
Loose stones are normally shipped within 3 days.
All Russian Brilliants® fine jewelry is hand made
especially for you by our team of fine craftsmen and
quality takes time. Most items take between 2 to 4
weeks to create depending on the design. If you
have a special occasion coming up soon we will do our
very best to expedite your order to insure you have your
new Russian Brilliants® fine jewelry in time for your
special event. Just give us a call to discuss your
individual needs.
How much do you charge for shipping?
Our corporate shipper is Federal Express. For your
security we ship “signature required.”
FedEx
ground = $12 (ground shipping is free on all purchases
excluding repairs)
3-day FedEx = $19
2-day FedEx = $29
1-day FedEx = $39
Saturday Fed Ex Delivery = $50
International = $45
Shipping to Hawaii:
Priority Overnight FedEx = $45.00 (Afternoon delivery)
2-day FedEx = $29.00 (2-day service arrives in 3 days)
FedEx
Ground = $12.00 (Arrives in approximately 5 working days)
What is your International shipping Policy?
Russian Brilliants® ships international orders by
Federal Express International Priority with
signature required. It is possible that the
delivery of your order could be delayed due to
customs processing
in
your country. Russian Brilliants® has no control
over the
length of time required for packages to clear
customs at the country of destination.
Custom Fees:
Your packages may be subject to customs fees (taxes,
duties, processing fees, brokerage fees, etc.) by
the country to which you have your order shipped.
These additional charges are the responsibility of
the customer. If you refuse to pay the customs fees
when your order arrives, the shipment will be
returned to Russian Brilliants® and we will be
charged return fees and shipping costs by the
customer’s country. Russian Brilliants® does not
issue refunds to customers for customs fees,
shipping charges or the cost of your order if you
refuse to pay the customs fees and abandon your
order. If you are not familiar with the customs
fees and requirements in your country please check
with your local customs office for more information
Do you
have any other questions we didn’t answer?
Please feel free to call our office to speak with one
our friendly Customer Care representatives.
7 Days
a Week / 7:30AM – 9PM PST
-
(800) 322-0995 Toll Free Customer Care
-
(858) 564-9480 Local Customer Care
-
(888) 991-1299 Vicki
-
(877) 544-2327
Christine
Contact
Customer Care
|